Terms & Conditions

These  Terms & Conditions applies to the auramaven.com

 

These terms and conditions apply as general terms and conditions for availing services and purchase of products of auramaven. Additional terms and conditions may apply in respect of the particular service, promotion and products. These terms and conditions are subject to change without any prior notice. Hence, customers are requested to refer to the terms and conditions from time to time and before availing any service. Further, by availing the services/purchasing products, the customer shall be deemed to have accepted all the below mentioned Terms and Conditions and it constitutes a contract between the customer and the organization owning and running auramaven

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Appointment and Cancellation

It is  advisable that to book appointment well in advance and before at least 48 HRs from the requirement of services.

You can change / reschedule  or cancel appointment before 24 Hrs of the scheduled time. If appointment is cancelled between 24 Hrs to 0 Hrs of scheduled appointment , charges of Rs 1000/- will have to be paid by customer.

 Rescheduling of appoint will be possible only for the available slots for the date.

The rescheduling or canceling  appointment does not affect the services products purchased. The services mentioned in the product can be cavilled for the period mentioned in the product / package or service.

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Consent.

Before availing any new service, we recommend that you take a patch test for all products used in providing the service to avoid any reaction and to protect your well-being. 

While booking an appointment/availing services, please notify us about your medical condition or  if you are pregnant to enable us to ensure your comfort, safety and at the same time accurate services for your needs as certain services may not be advisable. 

Please inform our Expert about your any medical conditions prior to your service, as some Services may not be appropriate for you.

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Customer / Service Refusal

Auramaven reserve the right to refuse a customer/any service should we feel that the service requested for is against SOP or may not be safe/suitable for the customer given the medical / hygiene / physical condition as disclosed by the customer during the consultation process.

Auramaven and its staff also reserves the right to refuse service to any customer should they feel threatened due to verbal or physical abuse of any sort.

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Prices and Charges .

Prices and charges of services and products are exclusive and auramaven reserves the right to alter prices without any prior notice.

Prices as on date of service delivery/product purchase will be billed and are subject to tax at prevailing rates.

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Safety.

All valuables at the services place  are at the sole responsibility of the Customer. Auramaven would not be liable for any loss or damage of the same.

Auramaven gives utmost importance to Conduct of Business Practices with highest standards of health, safety, ethics & compliance with applicable laws and regulations. Do contact at contact@auramaven.com to give suggestions/feedback or report any incident that you consider to be not in accordance with these standards. 

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Offers and Promotions.

Terms  and conditions of the respective offer and promotion would apply in addition to these general terms and conditions. 

Services and products available under the offer/ promotion scheme will also be available without the offer/ promotion. 

Offers and promotions cannot be exchanged for monetary compensation.

No two offers can be clubbed. 

Auramaven reserves the right to withdraw or modify offers and promotions without any prior intimation.

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Payments and Billing

We accept payments made in cash/Net Banking/Credit/Debit cards/UPI/Wallets  through our payment partner Razorpay. The terms and conditions of razorpay are also applicable on services and products purchased from auramaven. 

The bills towards the services and products are available in your online account. You can download it from there.

 

Customer Care

Please email care@auramaven.com / Call : +91 7721 005500  in case of any query, grievance/complaint/feedback. 

Please visit our website on :  https://www.auramaven.com for detailed terms and conditions , privacy policy, cancellation and refund policy which apply in relation to services by auramaven. 

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